Terms & Conditions

These terms apply to Khayriya Services, a company registered in England and Wales under company number [Company Number], with a registered address at [Registered Address]. References to "we", "us" and "our" mean Khayriyah Services.

To secure a place on [Trip Name], departing [Departure Date] to [Return Date], a deposit of £[Deposit Amount] per person is required at the time of booking. Your place is only confirmed once we have received your deposit and issued written confirmation.

• guide package prices from x - x
• Tour package prices from x - x
• Tour and guide package prices from x -x

Packages including flights cover return flights from [Departure Airport], hotel accommodation in Madinah and Makkah with breakfast, visa support, transfers, and all guided elements described on our website. Packages without flights include everything except the return flight.

The remaining balance is payable in [number] instalments, with full payment due by [Final Balance Date] ([X] days before departure). If the balance is not cleared by this date, your booking may be cancelled in line with the cancellation policy below.

The remaining balance is payable in [number] instalments, with full payment due by [Final Balance Date] ([X] days before departure). If the balance is not cleared by this date, your booking may be cancelled in line with the cancellation policy below.

• 30+ before departure - 100% refund
• 15-29 before departure - 50% refund
• Under 15 days before departure - no refund

We reserve the right to make reasonable changes to the itinerary, accommodation, transport or programme where necessary due to circumstances beyond our control, or for operational reasons. We will notify affected travellers as soon as reasonably possible of any significant change.

If we need to cancel the trip in whole or in part, any refund due will depend on what we recover from third-party suppliers such as airlines and hotels. Amounts we recover will be passed on to you; costs already incurred that are not refunded to us are not refundable. We are not liable for costs you have separately arranged, such as travel insurance.

Some optional activities offered during the trip carry an inherent level of physical risk. Participation is voluntary, and by taking part you accept the associated risks. Please assess your own fitness and suitability beforehand. We are not liable for injury or loss arising from voluntary participation.

You are responsible for ensuring you are fit to travel, including the physical demands of Umrah rites. If you have a medical condition, please consult your doctor before booking and inform us at the time of booking so we can advise on any arrangements needed.

All travellers are expected to conduct themselves with respect and dignity throughout the trip, in keeping with the sanctity of the holy cities. We reserve the right to remove, without refund, any traveller whose behaviour is disruptive, disrespectful or harmful to others.

Our liability to you is limited to the total amount you paid for the trip. We are not liable for indirect or consequential losses, or losses caused by events outside our reasonable control. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any liability that cannot be excluded by law.

We are not liable for any failure to perform our obligations where this results from circumstances beyond our reasonable control, including natural disasters, government action, pandemics, civil unrest or airline disruption. Where this occurs, we will take reasonable steps to find a suitable alternative and communicate with affected travellers promptly.

By booking with us, you consent to the collection and use of your personal data as described in our Privacy Policy. We handle your data in accordance with applicable data protection law.

We may update these terms from time to time. Changes will be published on this page with a revised date and will not affect bookings already confirmed at the time of the change.